At TinyFam, we aim to provide our customers with fast and reliable shipping options for the products they purchase on our website www.tinyfam.com
Same-Day Delivery:
For orders placed on our website between 12:00 AM and 7:00 PM, we offer same-day delivery service to our customers.
If you place an order after 7:00 PM, we will do our best to deliver it on the same day, but in some cases it may be delivered the following day.
Next-Day Delivery:
For orders placed on our website between 7:00 PM and 11:59 PM, we offer next-day delivery service to our customers.
Please note that our shipping policy may vary based on the availability of the product, the shipping destination, and other factors. We recommend that you review the shipping policy before placing your order.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at support@tinyfam.com or Whatsapp us. We will do our best to address your questions and ensure that you have a positive shopping experience on TinyFam.
Return Policy
The details of the return policy, which is applicable to all the eligible products purchased from www.tinyfam.com, are as follows.
• Returns are accepted up to 5 days after delivery for the products which are stated as returnable on the product page, if the item is unused and in its original condition. Items are eligible for return if the product is damaged/defective/not the same as described or parts of the product are missing.
• In the event that the product you received was not the same as described/ damaged/defective from our end, we will investigate the situation thoroughly, please email us at returns@tinyfam.com or WhatsApp us with your order number and a photo/video of the item's condition as requested by TinyFam. We will do everything we can to find a satisfactory solution.
• In the event of a change of mind, a return request must be submitted within five days from the date of delivery; after five days, returns will not be accepted.
• On the eligible returns a pickup will be scheduled to the same delivery address on which the product was delivered.
• The refund will be initiated as soon as the product meets the return eligibility criteria. The amount will be refunded within 5 – 7 working days. You can expect the payment to reflect in your bank account in the next 7-10 business days. Please refer to the refund policy to know more on refunds.
Refund Policy
The details of the refund policy, which is applicable to all returns/refunds requests are as follows.
• Refunds will be initiated to the original payment method, and we will credit the refund amount to your debit/credit card or online accounts.
• Your bank account will receive a refund for pre-paid orders made with a credit card, debit card, or through net banking, and it will be processed within 3–7 working days after the refund request has been approved by us.
• Orders paid through cash on delivery (COD) will only be refunded to your bank account provided by you within 3-7 business days.
Replacement Policy
The details of the replacement policy, which is applicable to all the eligible products purchased from www.tinyfam.com, are as follows.
• The product will be considered as eligible for replacement if the exact product is available from the same seller. It is not possible to replace a product with another product, however in situations like these you can raise a return request, please refer to the return policy to know more on returns.
• Unfortunately If the product on which the replacement request was raised is out of stock, the product cannot be replaced. In such a situation you can request a return to claim a full refund.
1. What if a product is not in stock?
From time to time, one of our products may be out of stock. If a product is out of stock, the relevant search results page and product page should clearly reflect an out of stock notification.
2. How many units of each product may I purchase at once?
You may purchase up to the number of units in our inventory.
3. How long does it take for a refund to be issued?
Once we've received and inspected your return, we'll let you know whether or not your refund has been accepted. If accepted, your original payment method will be automatically refunded. Please keep in mind that your bank or credit card company may take some time to process and post the refund.
4. Are shipping charges refundable?
You will be responsible for any shipping expenses associated with returning your products. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.
5. Where can I use my Tiny Fam Gift Card?
Gift Cards can only be redeemed for eligible items on the Tiny Fam.
6. What payment options do you accept?
Tiny Fam accepts the following forms of payment :
Visa
Mastercard
American Express
PayPal
7. Is it possible to make changes to an order that has already been placed?
Please ensure that you have included everything you require before submitting your order, since we cannot make changes once the order has been placed.
8. Is it possible to make changes to an order that has already been placed?
Please ensure that you have included everything you require before submitting your order, since we cannot make changes once the order has been placed.
